RouteStack — Custom CRM Portal for a Logistics Firm
A bespoke CRM that replaced three disconnected tools and saved 20 hours a week.
A mid-size logistics firm managing 200+ client accounts was running their sales pipeline in a generic CRM, dispatch scheduling in a separate spreadsheet, and client communications through shared inboxes. Their account managers were spending up to four hours a day switching between systems and manually reconciling data. They needed a single, custom web application that unified client management, quote generation, and shipment tracking — built around their specific workflows, not a generic SaaS template.
We delivered RouteStack as an end-to-end custom web application built on Next.js and TypeScript with a PostgreSQL database. The portal unified their client pipeline, automated quote-to-invoice workflows, and integrated with two third-party shipping APIs for live tracking. We designed it around their existing processes — the account managers helped shape the UX in weekly demos during our agile development process. The entire engagement was scoped and priced before a single line was written, with phased delivery across twelve weeks. Post-launch, we provided a three-month support retainer for bug fixes and feature iteration.
Impact &
Outcomes
20 hours per week saved across the account management team
40% faster quote-to-contract cycle time
Three separate tools consolidated into one purpose-built portal
We tried off-the-shelf CRMs for two years and none of them fit how we actually work. HopeSols built RouteStack around our process, not the other way around. Fixed-price, no surprises, and we talked to the same engineer from day one.
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